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Refund policy

If for whatever reason you are not happy with your stationery or washi, please return it within 30 DAYS of delivery FOR A FULL REFUND or exchange to the value of the goods ordered.

Please email us first at hello@japanstationery.com where you will be given a returns authorisation code to place in the returns parcel.

It is very important to request an authorisation code before returning goods to avoid delay in payment and to enable us to find your return request quickly.

For sale items, please contact us within 7 working days of receipt of goods that you wish to return for a refund and return it within 14 days.

We do not accept returns for exchange on any sale items after 14 days.

All Returns should be sent to:

Japan Stationery RETURNS 
9 High Street 
Roydon 
Essex 
CM19 5HJ

Please note:

International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). For your security we advise you return any product via Royal Mail Special Next Day Delivery (with the appropriate cover level of insurance) and retain a receipt of postage for your own records. Japan Stationery is not responsible for the return shipping costs unless the item is faulty, and we are not responsible for any items damaged or lost in transit. Refund terms are subject to change under exceptional circumstances and at the discretion of the company.